Hi everyone! I'm Ellyn Ramich, the author of my first book 411. It's a humor book that is a collection of customer service stories from when I was a 411 operator. Go to my website www.ellynramich.com and click on the link for the book, and read my blog of custoemr service chronicles. The site is updated every Friday with a funny customer service story and gives you the chance to submit one of your own. Check it out and have a great laugh!